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Returns & Cold-Chain Policy

Diagnostic reagents requiring refrigerated storage are dispatched under the manufacturer’s specified cold-chain conditions. Temperature-sensitive reagents cannot be returned after delivery and acceptance because their subsequent storage conditions cannot be verified.

Report damaged packaging, seal discrepancies, incorrect batch numbers or transit damage within forty-eight hours of receipt so the team can assess a replacement.

Confirm product compatibility, pack size and delivery conditions before purchase. Contact +254 797 167 417 to discuss a delivery or returns concern.

Contact our team